Reviews by our members

Most helpful positive review as voted by users

5

15 out of 17 members found this review helpful

Hardware Busters

2021-01-01Expert user

Verified purchase

Easy installation and very good application. Also, many possibilities through the application.

The detailed video along with instructions for replacing the old thermostat with this one: https://youtu.be/WwO-JolBFKs

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Most helpful negative review as voted by users

2

4 out of 5 members found this review helpful

jnash

2018-12-17

Verified purchase

I replaced an old analog thermostat with which I only installed the relay and I have the mobile thermostat inside the house. I did not encounter any communication problems between the relay and the thermostat due to walls, etc. I have been using it for 1 week and I am completely satisfied. The installation was done by a technician and not by me, so I do not have an opinion on whether it was easy. The connection of the application and the operation via wifi and app was immediate and easy by following the instructions.
The application is easy to use, allowing for full customization and continuous monitoring of the room temperature.
For now, I am completely satisfied.

Update: After about 1 year, the screen stopped working. The mobile application and the thermostat continue to work. The same thing happened with a second identical model that I installed in another space.

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• 5

  Giorgos_papadakis7

  2023-12-09

  You simply get it, install it relatively easily, and forget about it. I have been a owner of the thermostat for 2 years now, it has incredible accuracy in temperature control, you can fully control its program from your mobile phone, when it will turn on, when it will turn off, etc. Every month it provides a report with the hours you used and how you did in terms of consumption.
  The most reliable proposition on the market, especially when combined with the electric valves.

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• 1

  4 out of 6 members found this review helpful

  bakkernick

  2023-11-24

  The thermostat's screen breaks within 1 year of operation. Netatmo replaced it with shipping costs paid by me (which means resetting and training from scratch) and in 7 months the same problem occurred again.

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• 5

  9 out of 9 members found this review helpful

  Konstantinos_Kokkitis

  2023-01-09

  I have had the product for a few years. I am very satisfied. Additionally, it saves me money on gas. For example, I can set the thermostat to turn off after a certain amount of time. The main reason I bought it is because I can activate the boiler from afar when the temperature is very low. This way, I don't risk freezing. I have never had any connectivity issues all these years. This summer, when I returned from vacation, the image it showed me was the one seen in the photo. I contacted customer service in France and they replied (in English, of course) that it is out of warranty and that they opened a ticket for me if I want to send it to them at my own expense. They promised that if I do so, in 16 days the service will be completed and they will send it back to me at their own expense for return shipping. Unfortunately, I didn't do it while it was still warm because the application was working perfectly. But I didn't account for the hotel! 20 days before Christmas 2023, my wife, who operates it manually, complained. I had to send it express with ACS. I hoped and wanted to receive it back before Christmas. This shipment cost me €75, please note. It arrived in two days and in 19 days from the day I sent it, it was back in my hands. When I bought it, I struggled because there were cheaper options. But I never regretted it. Just note that during this time - January 2023 - the company's service takes more than 15 days to respond to inquiries and service requests. Their excuse is that all their customers are busy with better energy expenditure supervision.

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• 1

  0 out of 7 members found this review helpful

  urbanism_style

  2022-04-13

  Very poor choice. It does not live up to its price. Bad application. Compatibility issues. Before purchasing, simply ask what its "on-off" is.

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• 1

  0 out of 5 members found this review helpful

  Μάρκος Τολιόπουλος

  2022-01-11

  Verified purchase

  I am frustrated with constantly having to reset, if not every day then definitely every other day I have to uninstall it, resulting in having to start the whole process over again. I have tried bringing the relay into the same room, I have changed the frequency on the router, but it's still the same. I don't know what else to do. I am trying to set up a scenario in HomeKit and it keeps malfunctioning.

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• 1

  0 out of 9 members found this review helpful

  xmaik

  2021-12-27

  Unexpectedly very bad thermostat. Read before you get it because it is questionable how some have positive comments to say.

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• 1

  8 out of 19 members found this review helpful

  efthimiadisanthimos

  2021-12-17

  In no case is it worth its money. The disadvantages are what the others mentioned and many more. This particular thermostat has a talent for making things complicated. The build quality is also terrible and the orange color you see, oh no, it's not a temperature-changing light - it's a sticker that comes in the package and you stick it yourself (it has three colors, you choose). It's like a prize for poor design. The front screen looks like the manufacturer woke up in 1980. And the best part? If you simply want to OPEN or CLOSE the boiler manually, you have to press (compress) the thermostat about ten or fifteen times, and voila. The app is an unsolvable mystery with half Greek and half English. It is not recommended under any circumstances. And of course, if you have a branded gas boiler, to do the initial installation, you must be sure of compatibility or have completed MIT.

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• 2

  13 out of 20 members found this review helpful

  StefanosK27

  2021-12-06

  I have only had the thermostat for 5 days, but my experience so far has been quite bad:

  1) The instructions are all over the place. There are things in the packaging that are not mentioned in the manual and it's confusing. Installation will be done by luck and trial & error.
  2) Also, the instructions for the app are all over the place. I tried for 3 days to connect the app to the thermostat, somewhere around 2 hours in total. Even the troubleshooting on the official website didn't help. Eventually, by chance (again), I discovered that I had to do a hard reset of the thermostat and while it was resetting, I had to go to the app to connect it to my Wi-Fi, etc. It's a real headache.
  3) After I managed to do the above setup and celebrated, to my disappointment, I noticed that the most basic thing is not mentioned in the app: How many hours the boiler burns! It's really puzzling why they didn't include perhaps the most useful information to save costs!
  4) Also, the app is all over the place. In the only diagram included, you simply guess what each of the three line charts represents, and I still haven't understood what the percentage of the burning boiler means. Overall, the app is very basic and doesn't provide great information.
  5) If you use Apple's HomeKit like me, be prepared for another headache: Whatever you do in HomeKit (which is officially supported, mind you), gets overridden by the Schedule of the official Netatmo App. And you can't delete or disable that Schedule! In other words, HomeKit is largely useless. Because if you set a temperature in HomeKit, after a few hours, it will be overridden by the official App. I have already spent time on Reddit for workarounds because obviously I'm not the only one having this problem.

  That's it for now, I will come back with an update at some point. I really wonder about all the positive reviews of this thermostat. It's not that it's terrible, but it has some major negatives for me that I probably wouldn't recommend it. Not to mention that I'm already thinking about how to detach it when the batteries run out in a year or so, because the hardware design is so bad that they haven't thought about how to change the batteries without damaging the wall, you know...

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• 5

  5 out of 6 members found this review helpful

  evripos

  2021-11-30

  Maybe the best thermostat. Both wireless and wifi. It has a very detailed programming for each day of the week in order to turn on and off by itself. Unfortunately, when I installed the external boiler to have full autonomy in heating, the thermostat broke. I contacted legrand and they replaced it immediately! However, the internet connection was a nightmare with the new thermostat! I followed the instructions and it gave me various messages about DNS, Wrong password, could not locate relay, etc. It was not netatmo's fault. It happened that I also changed the router and everything went wrong. I found a solution in netatmo's troubleshooting guide, which was complete. I opened ports, changed DNS, and it worked.

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• 5

  16 out of 16 members found this review helpful

  Dryft

  2021-03-02

  I have had the product for many years. In fact, I bought it before it was released in Greece and at a much better price than what I see today.

  The thermostat is very good and one of the essential smart home gadgets that I use (I have many). During the winter, its application is my best friend. Firstly, you can program it for every day and time of the week (okay, other thermostats can do that too). You can have multiple programs and choose whichever you want depending on the season and your needs.

  The auto-adapt feature adjusts the program you have selected in your home (after a few days of measurements, it determines, for example, how long it takes for the temperature to increase by one degree, etc.) and it can open a little earlier than your scheduled program (or close accordingly) with the aim of achieving the best energy savings. It has been tested and works well. The reduction in energy consumption is evident with good programming and the auto-adapt feature, which protects you from unnecessary operating hours, is noticeable on your bill.

  Installation is easy (I did it myself) and it can be controlled through a mobile or tablet device, while there is also a desktop web interface (of course, it can also be controlled manually). On the mobile or tablet, if you increase the temperature, you can set for how long you want this change to apply compared to your programming or the previous setting. Manually, on the desktop, you simply increase or decrease the temperature by increments of 0.5 degrees.

  In all the interfaces (except for the manual one, of course), you can see informative charts about when the thermostat operated and at what percentage. This is one of the two most important things that the thermostat has, considering that we are talking about something as significant and costly as the annual energy consumption of our home. With a little study and some time of operation, you can easily understand the needs and consumption of your home. You can analyze the data and make the best decision. You can see how much the temperature drops at night when you are sleeping, if it operates during the hours you are away, and how long it takes for the temperature to increase or decrease. Overall, you have a complete picture of the energy status of your home. It is invaluable if you use it correctly.

  The second important feature is the remote access. It is also invaluable to always come back to a warm home after opening it 10 minutes before you arrive from your mobile, or to close it from wherever you are if you forgot before leaving the house. In the many years of operation, it has never frozen or failed to respond! Among its standard functions, the one you will frequently use (and should) is the away mode, which essentially sets the thermostat to a temperature of 12 degrees (default value that can be changed like all the others) so that it doesn't operate while you are away. It also has a couple more functions for snow, vacations, etc. that are not necessary.

  Lastly, let's not forget about the automations since we are talking about a smart device. Alexa, Google, Homekit, IFTTT are all there for you to play with as you wish.

  In conclusion, the reasons why I highly recommend it, even though I know there are other solutions available now, are its reliability (100% in my case), its ease of use (in installation and operation), and its functions that provide real savings on your bill.

  P.S. It is good for the thermostat to be close to the relay and the router. There may be some issues with the Wi-Fi and connections at some point (which can be resolved).

  The initial setup (and similarly if you reset to factory settings) of the relay, if I remember correctly (it's been a while), is done on a PC or laptop.

  The thermostat batteries last a looooong time. Don't even think about it.

  Update: Because I see negative comments.

  When I bought the thermostat, there was only this one and another one, I think German, for Europe, a smart thermostat. As I mentioned today, there are many more options available, so do market research. I can't write about the others because I haven't used them, but aesthetically there are definitely better ones (personally, I like the minimal design of netatmo, but I've seen even more beautiful ones, no doubt).

  As for the essence, I insist that it is reliable and very useful, not for any other reason but because I have it and have been using it probably longer than anyone else. Very satisfied with the programming, monitoring, and remote operation. However, you should know that when you buy a smart device, after 2-3 years it may be technologically outdated because technologies advance.

  While it's heating, you can calculate the time from the graph, which is divided into hours and shows the percentage of work per hour. For example, if it's 10%, it worked for 6 minutes, etc. At the end of each month, netatmo sends you an informative email with the total hours of the month anyway.

  Don't be excessive and give it time. I'm not saying it's better than Nest or Ecobee, but it's definitely a good and safe choice with everything you need (you don't expect the thermostat to make coffee for you, right? There are other smart devices for that), especially if you find it cheaper (I bought it for around 110 euros).

  To remove and reinsert the thermostat (e.g. to change batteries), it locks into a specific position (it has 2 specific pins). So if you find it, you don't need to demolish any walls. It requires a method.

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• 4

  5 out of 5 members found this review helpful

  ivassilis

  2020-12-24

  Excellent aesthetics and reliable room thermostat. Installation is usually very easy and the iOS & Android application is excellent.

  As others have mentioned here, manual adjustment is generally difficult. Out of the 2 thermostats I have, one had a malfunction [it restarted every time I manually increased the temperature - strangely, there was no issue with decreasing it] and the second one, due to the wall's poor craftsmanship where it was installed [it has a slope], the downward click does not work, so in both cases, I am practically left with temperature control only through the app. Unfortunately, not everyone in the house is equally tech-savvy ;)

  Therefore, it is a good choice for the money if someone is mainly interested in aesthetics and the app. However, they should look elsewhere if manual adjustment is a priority and remote control is secondary.

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• 5

  11 out of 11 members found this review helpful

  jimpapi

  2019-02-17

  Easy installation with only 2 cables! I easily installed the Netatmo thermostat in place of the old one and the relay in a living room socket that catches my wifi! Easy adjustment via mobile iPhone! It shows the room temperature very reliably in two decimal places! Easy to adjust the schedule! Accessible from anywhere! Saves about 30% compared to the analog one.

  Negatives: The only thing I notice is that the touch of the thermostat for manual adjustment is a joke. It's easier to operate it from the mobile than by pressing the touch on the thermostat. It takes a lot of force and time to increase or decrease the temperature! Also, there is no on/off switch or button to exit on the thermostat. So, you can only turn it off from the mobile when leaving the house (with the option of antifreeze or away from home, where it goes to low temperatures). Anyway, it seems excellent despite all these, but I wouldn't put it in my grandmother's house since it doesn't have the option of manual adjustment! The price is decent since it is of good quality!

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• 5

  6 out of 6 members found this review helpful

  Johnk1

  2018-10-30

  Simple, reliable, functional.
  I installed the relay in place of the old thermostat in the hallway and I have the thermostat in the living room.
  Its greatest usefulness for me is
  1. to turn on the heating from my phone half an hour before I arrive home so that I find the house warm, and
  2. to be able to turn on/off and adjust the temperature from my phone.

  The automations it has to open and close on its own according to your program (which other manufacturers also offer) do not fit my profile, so I don't even comment on them

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• 5

  3 out of 3 members found this review helpful

  pfanis

  2018-02-18

  Very good thermostat, reliable without any problems with internet connections.
  It saves on oil due to its high accuracy in temperature measurement.
  The build quality is more than excellent.
  I highly recommend it.

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• 5

  5 out of 5 members found this review helpful

  ledigiannis

  2017-11-13

  Verified purchase

  Amazing product!! I have the entire range of Netatmo products and I wouldn't change them for any other company!! With my eyes closed!!

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• 5

  pg06

  2023-04-13

  I have been using it for over 3 years without any problems. Highly recommended!

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• 5

  Thanasym

  2021-02-08

  Verified purchase

  Very good and user-friendly. I connected it directly to my mobile and to Alexa.

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• 5

  1 out of 1 members found this review helpful

  Antonis_Chlouverakis

  2017-11-30

  Excellent smart thermostat, reliable and with a very good app. Best value for money.

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